Silver Star Properties, Inc. has earned the Net Promoter Score (NPS) of 71.2 from its commercial leasing tenants, ranking it as a World Class Firm.
Silver Star’s world class score of 71.2 was achieved through the reception of perfect tenant ratings at 14 of its properties and ranks the firm 41 percentage points higher than all commercial real estate firms worldwide.
NPS is a market research tool used to gauge the loyalty of a company’s customers. Silver Star Properties tenants are prompted to complete a voluntary survey that asks respondents to rate their likelihood of recommending the company.
Our excellent NPS score firmly reflects our commitment to deliver top-notch customer service and shows how sincerely we care about the experience our tenants have in our buildings.
According to ClearlyRated.com, compared to other top service-oriented businesses, Silver Star Properties NPS results rank the firm alongside companies such as the The Ritz-Carlton and Southwest Airlines.
Our team at Silver Star Properties REIT takes customer service very seriously. Different from other commercial real estate firms, we are vertically integrated and manage everything in-house. This has allowed us to stay hyper-focused on our tenant’s needs and maintain a superior white glove service standard. Our desire to provide excellent customer service and be faithful stewards to our tenants is something we are continuously working on. Improving our score while also increasing the number of surveys taken is a record in and of itself. Increasing the number of promoters and decreasing detractors while gathering the highest participation rate in our company history is a testament to the level of excellence on which our property managers operate on.
Take a look at some of the exceptional feedback from our satisfied tenants:
“I’ve rented a lot of office space around San Antonio and I can attest that Silver Star Properties has the absolute BEST property management staff and building engineers around!”
Frank Lisenbee
Energy Plaza
San Antonio, TX
“The building is well maintained. I feel very secure when entering and leaving. The management is quick to respond to any issue that may occur.”
Carlton Junious
Regency Square
Houston, TX
“The timely responses to anything that comes up is always so helpful. It allows me and our team to do what we need to do without worry. The entire team is top notch and outstanding!”
Elva Apodaca
One Technology
San Antonio
“I have nothing but GREAT experiences since I leased my office! The management goes out of their way to accommodate my needs. Also, they find plenty of ways to show their appreciation to the tenants.”
Bridgette Rubin
Timbercreek Atrium
Houston, TX
If you are looking to lease office, retail, or industrial space in Houston, Dallas or San Antonio, please contact a Silver Star Properties leasing agent for more information.